Finance Questions & STATUS DISCLOSURE

THE FINANCIAL CONDUCT AUTHORITY (FCA)
The FCA is the independent watchdog that regulates financial services. This document is designed by the FCA to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered. Please use this information to decide if our services are right for you.

WHOSE PRODUCTS DO WE OFFER?
Should you require finance to assist with the purchase of a vehicle, we can introduce you to a limited number of lenders and finance products. If you request it, we can provide a list of lenders we work with.

WHICH SERVICES WILL WE PROVIDE YOU WITH?
We will advise and make a recommendation for you from the finance products we offer, after we have assessed your needs.

WHAT WILL YOU HAVE TO PAY US FOR OUR SERVICES?
No fee is payable by you for our services. A lender may pay us for introducing you if you go ahead and take finance from them for the purchase of your vehicle.

WHO REGULATES US?
All Murray’s of Randalstown legal entities are authorised and regulated by the Financial Conduct Authority (FCA No 716370) either as a principal or an appointed representative. Your document if you enquire on a vehicle will confirm which legal entity you are dealing with.
Our permitted business is to act as a broker for consumer finance.
You can check this on the FCA register by visiting the FCA website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 or 0300 500 8082

OWNERSHIP
All Murray’s of Randalstown legal entities are subsidiaries of: Murray’s of Randalstown, 231 Castle Road, Randalstown, Co.Antrim, BT412EB.

WHAT TO DO IF YOU HAVE A COMPLAINT
If you wish to register a complaint, please contact us as follows
By e-mail – john.murray7@btconnect.com
In writing - FCA Compliance Manager
Murray’s of Randalstown
231 Castle Road
Randalstown
Co.Antrim
BT412EB
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
https://www.financial-ombudsman.org.uk/

 
Murray’s of Randalstown
231 Castle Road,
Randalstown,
Co Antrim,
BT412EB
www.murraysofrandalstown.co.uk
https://www.facebook.com/murraysofrandalstown
02894472381